Objective of this committee is to provide opportunities for readdressal of certain grievances of students already enrolled in this institution as well as those seeking admission to this institution.
Grievance means the complaints made by an aggrieved student(s) in respect of the following namely :
Detail Procedure as follows
Students can login to their profile using their username and password. In the left menu options click “Messages”.
It include “Send Message” and “View Message”.
Students who want to register complaints can login to their account using their username and password. In the left menu Messages -> Send Message, select ‘To’ whom the student wishes to send complaint. Enter ‘Subject’ and ‘Message’, Press Send.
Here students can view the list of messages they have sent to authority.
To view the message sent by the student, principal/hod need to login to his account. In the left menu click “Grievances from students”. List of all complaints registered by students will be listed here. The complaint with label ‘New’ will be unopened. Click on it.
The batch of student and message will be displayed. Principal/HOD can forward this message to concerned grievance volunteers from the list for further actions. Now you can see the label ‘New’ will be changed to ‘Grievance Forwarded’.
In order to take action against the complaint, the concerned staff whom to which the message has been sent by the principal needs to login to his/her profile. In the left menu “Show Grievances”, you can see the task assigned to you. Click on Show button.
Now you can see the message forwarded by the principal. You can take necessary action and enter it in the ‘Action Taken’ field. Select the date of action taken and submit.
Once action is taken, the status of corresponding message in principal’s account will be changed as ‘Action Taken’. If staff only read the message but no action has been taken, then status will be ‘Readed’.